HairSmart Privacy Policy


Privacy Policy – Last Updated: June 2025

At HairSmart, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with us — whether you're browsing our website, making a purchase, joining our email list, or engaging with our advertising and subscription services.

By using our website or sharing your information with us, you agree to the terms described in this policy.

Why This Policy Exists

This policy helps you understand:

·         What personal information we collect

·         How we use and share that information

·         The choices you have about how we use your data

·         How we protect your information

It applies to all interactions with HairSmart — website, email, mobile, ads, or support.

What Information We Collect

1. Information You Provide Voluntarily

Collected when you:

·         Place an order

·         Sign up for emails

·         Submit a form (e.g., referrals, offers)

·         Create an account or subscription

·         Contact customer support

This may include:

·         Name, email, phone number

·         Shipping and billing address

·         Payment and order details

·         Communication and subscription preferences


2. Information Collected Automatically

Collected via our website or emails:

·         Device type and browser

·         IP address and location

·         Pages visited, time spent

·         Cart activity and checkout starts

·         Email interactions (opens, clicks)

Used to improve your experience and make messaging more relevant.


3. Information from Third Parties

We may receive data from platforms that help us:

·         Measure website performance

·         Deliver personalized recommendations

·         Understand user behavior across devices

How We Use Your Information

·         Order Processing: Fulfill orders, manage shipping, send updates

·         Personalization: Recommend content/products based on behavior

·         Site Improvement: Analyze usage to improve experience

·         Marketing: Send relevant emails, offers, and ads

·         Customer Support: Respond to inquiries and issues

·         Account Management: Help manage subscriptions and settings

How We Share Your Information

We only share information to improve your experience or run our business:

·         Trusted Service Providers: Payment, shipping, hosting, email

·         Marketing/Analytics Partners: For insights and targeted ads

·         Business Insights Tools: Aggregated, anonymized data only

We do not sell your personal information.

SMS / Text Messaging

If you choose to receive text messages from HairSmart Inc, this section explains what information we collect for our SMS program and how we handle it.

What we collect

  • Your mobile phone number, and your name and email address if you provide them
  • A record of your consent (date, time, and where you signed up, such as checkout or a website form)
  • Message details such as whether a message was delivered or failed, your replies, and link clicks
  • Cart and order information we need to send relevant messages

What messages you may receive and when

  • Order confirmations, shipping and delivery updates
  • Abandoned cart reminders
  • Promotions, offers, and product news
  • Subscription and loyalty program reminders
  • Replies from our customer support team

Order and shipping messages are sent as your order progresses. Marketing and reminder messages are sent from time to time, as described in our Terms of Service.

How we use this information

We use it to send the messages you asked for, manage your preferences and opt-outs, make our messages more relevant, and meet legal requirements.

Abandoned cart messages

When you add items to your cart or start checkout but do not complete your purchase, we may treat the cart as abandoned. To detect this, we use cookies, website tracking technologies, and plugins connected to our online store and messaging tools. These capture the items in your cart, the contact details you entered, and the time of your activity. If you have opted in, we may send you a text reminder about your cart.

Who we share it with, and why

We share your information only with service providers that help us deliver our messages, including our SMS platform provider (AfterShip) and mobile carriers. They may use it only to deliver and operate the service. We do not sell your personal information. Mobile opt-in data and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

Your choices

You can stop text messages at any time by replying STOP to any message. See our Terms of Service for details.

Cookies & Tracking Technologies

We use cookies to:

Remember your preferences

·         Track performance and behavior

·         Show relevant ads

·         Identify top content and products

You can disable cookies in your browser settings. Some features may be limited.

Your Rights & Choices

You can:

·         Unsubscribe from emails via the link in any message

·         Request access to your data

·         Ask us to correct or delete your info

·         Manage preferences in your account or by contacting us

To make any requests, email: support@myhairsmart.com

How We Protect Your Information

We use strong safeguards, including:

·         SSL encryption

·         Secure payment processing

·         Firewalls and monitoring

·         Restricted internal access

Children’s Privacy

HairSmart is for adults. We don’t knowingly collect data from children under 13. If we do, we’ll delete it promptly.

Changes to This Policy

We may update this policy. Any major changes will be shared via email or site notice. Please review regularly.

Contact Us

HairSmart Privacy Team
Email: support@myhairsmart.com