HairSmart Warranty and Refund Policy

This policy applies to purchases made directly on www.myhairsmart.com. By placing an order with HairSmart, the customer agrees to the terms below.

1. Laser Device Warranty

HairSmart provides a warranty on laser devices purchased directly from HairSmart or through authorized U.S. and Canadian distributors.

Warranty Coverage

  • MD+ Laser Cap: 3-Year Warranty
  • Grow Laser 272 Cap: 1-Year Warranty
  • Battery & Wall Charger: 1-Year Warranty

This warranty applies only to purchases made in the United States or Canada. For international purchases, contact the applicable country's authorized HairSmart distributor.

In-Warranty Repair or Replacement: Please fill out the Customer Support Form.

Out-of-Warranty: Please fill out the Customer Support Form.

2. Specific Refund Policy — 6-Month Satisfaction Guarantee (Laser Caps Only)

Eligible Products: Grow Laser 272 Cap and MD+ Laser Cap only. All other HairSmart products are final sale and not eligible for refund.

If the laser cap is purchased as part of a bundle or combination plan (e.g., GrowthX program) that includes a qualifying Laser Cap, the refundable portion is calculated as the total amount paid less the full retail value of the consumables included in the purchase. The remaining bundle products are final sale and non-refundable. A 25% restocking fee is deducted from the eligible amount of the laser cap if the refund request is approved.

Eligibility Conditions — all of the following must be met:

  1. Retail Discount Limit: The cap's purchase price must be no less than 30% off retail price. Items discounted beyond this threshold do not qualify.
  2. Mandatory Consultations & Photos: Three video consultations with an authorized HairSmart Hair Expert are required, with progress photos taken by the representative during each session. Customer-submitted photos are not accepted.
    • Initial Consultation: Before or within 7 days of purchase
    • Midpoint Consultation: At approximately 3 months
    • Final Consultation: At approximately 6 months
  3. Return First: The physical laser cap must be shipped back and received by HairSmart's facility before inspection, approval, and refund processing.
  4. Restocking Fee: If approved, a 25% restocking fee is deducted from the amount paid for the laser cap, or from the calculated eligible amount of the laser cap out of bundle purchases.

3. How to Request a Refund

Laser Cap Refunds (6-Month Satisfaction Guarantee)

Email support@myhairsmart.com with:

  • Full name and order number
  • Confirmation that all three required consultations were attended and that photos were captured by the HairSmart representative

Eligibility will be verified against HairSmart's records, and return instructions will be provided.

4. General Refund Policy

This policy covers retail purchases made directly by the customer on www.myhairsmart.com.

  • Purchases made through Resellers, Distributors, or Wholesale accounts are final sale and not eligible for refunds or replacements under this policy. Such purchases must be handled directly with the reseller.
  • Digital products and online courses are not refundable once the content has been accessed.
  • Specific REFUND provisions apply to ORDER CANCELLATION BEFORE SHIPMENT — Section 6, and the Laser Cap guarantee — Section 2. NO OTHER ITEM OR ORDER IS ELIGIBLE FOR REFUND. If you have any concerns or questions about applicability, email support@myhairsmart.com.

5. Non-Delivery / Lost Packages

If tracking shows an order as delivered but it has not been received, or the order has not moved for an extended period, fill out the Customer Support Form.

6. Order Cancellations

Order Cancellations will only be refunded IF the order has been cancelled within 24 hours of placing the order AND has not been shipped.

Email support@myhairsmart.com with the order number. If the order has not entered fulfillment, it will be cancelled and a full refund issued to the original payment method.

Orders can't be cancelled after the 24-hour window NOR can they be refunded.

Subscription orders: To cancel a future subscription shipment before it is charged or shipped, manage it directly from the HairSmart account (see Section 7).

Processing time: Cancellation refunds are typically processed within 3–5 business days of confirmation.

7. Subscription Management

  • Subscriptions may be updated, rescheduled, paused, or cancelled by the customer at any time before the next billing date.
  • Changes must be made through the HairSmart account dashboard.
  • Support staff cannot make subscription changes on the customer's behalf.
  • A reminder email is sent before each scheduled charge, with a link to skip, pause, reschedule, or cancel that shipment.
  • Customers should review subscription details before each billing date.

Option 1: From Your Email (fastest, no login needed)
Check your inbox for the email you got when you placed your subscription order — look for the "Subscription Confirmation Email." Open it and click the "View Subscription" button inside. You'll land on your subscription management page, where you can pause or cancel your subscription.

Option 2: From Your Account (myhairsmart.com)
Go to myhairsmart.com and click Login (top right). No account yet? Click Sign Up and use the same email from checkout. Once logged in, go to the "Subscriptions" section and click "Edit Subscription." From there you can pause, cancel, or reactivate a previously cancelled plan.

8. Before Disputing a Charge

Questions about a charge, subscription renewal, or order must be directed to support@myhairsmart.com before a chargeback is filed. Filing a chargeback without first contacting HairSmart may delay resolution and may forfeit eligibility for a replacement, refund, or credit under this policy.

9. Governing Law

This policy is governed by the laws of the State of Ohio, USA, without regard to conflict-of-law principles.

10. Contact

Support: support@myhairsmart.com

Wholesale Enquiries: sales@myhairsmart.com