Warranty & Refund Policy

Warranty Policy

HairSmart provides a warranty on all laser devices purchased directly from us or through our authorized U.S. and Canadian distributors.

Coverage

  • Grow Laser 272 Cap & MD+ Laser Cap — 3-Year Warranty

  • Battery & Wall Charger — 1-Year Warranty

This warranty applies only to purchases made in the United States or Canada. For international purchases, please contact your country’s authorized HairSmart distributor for support.

In-Warranty Repair or Replacement

If your Grow or MD+ Laser Cap or battery pack experiences a verified malfunction within the warranty period, HairSmart will repair or replace the device or any faulty component free of charge, including round-trip shipping.

To start a support request:

Our technical team will assess the issue and guide you through the next steps.

Out-of-Warranty Options

If your warranty has expired, you can:

  • Purchase replacement parts (battery, cables, etc.) directly from our website

  • Email support@myhairsmart.com for help with replacement or repair options

We’re here to support you even beyond the warranty period.


Refund Policy

This refund policy applies only to retail purchases made directly on www.myhairsmart.com.

Purchases made through resellers, distributors, or retail partners are not eligible for refunds under this policy.

Eligible Products

Only the following products are eligible for a refund under our 6-Month Satisfaction Guarantee:

  • Grow Laser 272 Cap, MD+ Laser Cap

All other HairSmart products are final sale and not eligible for refund.

If you purchased a bundle or combination plan that includes the Grow or MD+ Laser Cap, the refund will be calculated based on what you paid for the laser cap. The remaining products in the bundle are considered non-refundable.

6-Month Satisfaction Guarantee — Eligibility Conditions

To qualify for a refund on the Grow 272 or MD+ Laser Cap, the following conditions must be met:

Before Photos

You must submit clear "before" photos of your scalp/hairline to marketing@myhairsmart.com before or within 7 days of purchase. These may also be taken by a HairSmart representative.

Mandatory Consultations

You must complete the following consultations with a HairSmart Hair Expert:

  • Initial Consultation: before or within 7 days of purchase

  • Midpoint Consultation: between days 50–60

  • Progress Consultation: between days 100–120

  • Final Exit Consultation: must be completed before refund can be processed

Retail Purchases Only

This policy applies only to retail customers who purchased directly through our website.

Restocking Fee

A 25% restocking fee will be deducted from the original price of your Grow or MD+ Laser Cap.

How to Request a Refund

To begin your refund request, email support@myhairsmart.com with:

  • Your full name and order number

  • Confirmation that you attended all required consultations

  • Your “before” and “after” photos

Our team will verify eligibility and guide you through the return process.